Accessibility Statement

Hackney Cleaners Accessibility Statement

Hackney Cleaners is committed to providing an accessible and inclusive online experience for all customers in the Hackney area. This Accessibility Statement explains the steps we take to make our website more usable for everyone, including people who use assistive technologies or have specific access needs.

Our Accessibility Commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are recognised internationally as a benchmark for creating more accessible digital services. By working towards WCAG 2.1 AA, we seek to ensure that customers in Hackney can find information about our cleaning services, request quotes, and contact us with as few barriers as possible.

Accessibility is an ongoing process. We regularly review our content, layout, and features to maintain and improve accessibility across the Hackney Cleaners website.

Supported Technologies and Assistive Tools

Our website is designed to be compatible with modern web browsers and commonly used assistive technologies. People in Hackney and beyond who rely on screen readers, text magnifiers, speech recognition tools, or alternative input devices should be able to use our site to learn about our local cleaning services and make arrangements that suit their needs.

We strive to support users accessing the Hackney Cleaners website on desktops, laptops, tablets, and mobile phones, ensuring clear structure, readable text, and consistent navigation.

Screen-Reader Accessibility

The Hackney Cleaners site includes text alternatives for non-text content where possible, such as descriptive alt text for images that convey meaning. Headings and page regions are arranged in a logical order to help screen-reader users understand the structure of each page and move quickly to key sections such as service descriptions, pricing information, and booking details for the Hackney area.

We also aim to use clear link text so that screen-reader users can understand the purpose of each link without needing to rely on its surrounding content.

Keyboard Navigation

Our website is designed so that most tasks can be completed using only a keyboard. Users should be able to move through the Hackney Cleaners site using the Tab, Shift plus Tab, Enter, and arrow keys. Interactive elements are arranged in a logical order and use visible focus indicators to show where you are on the page.

Menus, buttons, and form fields are built to work without a mouse wherever possible, supporting customers who navigate using keyboards or alternative input devices in Hackney and elsewhere.

Text, Layout, and Readability

We use clear fonts, colour contrasts that aim to meet WCAG 2.1 AA contrast guidelines, and a simple layout to support readability. Content is written in plain language where possible, so that information about Hackney Cleaners services, availability, and local coverage is easy to understand.

Where zooming or browser settings are used, our layout is designed to remain usable and to minimise the need for horizontal scrolling.

Ongoing Improvements

We recognise that no website is perfectly accessible for every person, and technology is always evolving. We are committed to reviewing our content and features regularly and to making improvements that support the diverse community we serve in the Hackney Cleaners area.

Future updates may include refining our forms, improving error messages, and reviewing new content types so they remain accessible.

Feedback and Accessibility Requests

Your feedback is essential in helping us improve the accessibility of the Hackney Cleaners website. If you encounter any accessibility barriers, find content that is difficult to use with assistive technology, or need information about our Hackney cleaning services in a different format, you can contact us through our usual communication channels described on our contact page.

When you get in touch about an accessibility issue, please tell us which page or service you were using, what you were trying to do, and what went wrong. This information helps us investigate the problem, respond to your request, and plan improvements for all users in the Hackney Cleaners area.

We aim to respond to reasonable accessibility requests and to work with you to find practical solutions wherever possible.