Privacy Policy

Hackney Cleaners Privacy Policy

This Privacy Policy explains how Hackney Cleaners collects, uses, stores and shares personal data in connection with our cleaning services. It applies to all Hackney Cleaners customers and prospective customers located in the Hackney area who use or enquire about our services, whether online, by phone or in person.

Hackney Cleaners acts as the data controller for the personal data described in this Privacy Policy, meaning we decide how and why your information is processed in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details, for example your name, address, service address, billing address and basic contact details such as your preferred communication methods.

Booking and service information, for example the date and time of your booking, type of cleaning service requested, frequency of cleaning, access instructions for your property where required, and notes relevant to the safe and effective provision of our services.

Payment and billing information, for example details necessary to process your payment and to issue invoices, payment confirmations and statements. We do not store full payment card details, but our payment processors may process limited information securely for this purpose.

Communications and correspondence, for example emails and other messages you send to us, enquiries, feedback, complaints and any responses we provide, as well as records of bookings you make or change.

Technical and usage information, for example basic technical data when you visit our website, such as your IP address, browser type, pages visited, and the time and date of your visit, to help us maintain and improve our site and services.

Staff and contractors of business customers, for example contact details and roles of individuals who arrange or receive services on behalf of a business or organisation in the Hackney area.

How we collect your data

We collect personal data in several ways, including:

Directly from you when you contact us, request a quote, make a booking, provide feedback, or communicate with us by any means.

Automatically when you use our website, through server logs and similar technologies that help us to administer and improve the site.

From third parties where permitted by law, for example when a landlord, letting agent or employer provides your details so that we can arrange cleaning services for a property you use or occupy.

Lawful bases for processing

We only process your personal data when we have a valid lawful basis under data protection law. Depending on the specific processing activity, we rely on one or more of the following:

Performance of a contract: We use your personal data to provide our cleaning services, manage bookings, take payment, communicate about your appointment, and handle any questions or issues you raise. This processing is necessary to enter into or perform a contract with you.

Legitimate interests: We process certain data for our legitimate business interests, such as managing our business, improving our services, maintaining security, handling enquiries, keeping internal records and preventing fraud. When we rely on this basis, we balance our interests against your rights and only proceed where your interests and fundamental rights do not override ours.

Legal obligations: We may process your data to comply with legal and regulatory requirements, for example for tax, accounting and record keeping obligations or to respond to lawful requests from public authorities.

Consent: In limited cases we may ask for your consent, for example for certain types of marketing. Where we rely on consent, you can withdraw it at any time using the contact methods given in this policy or by following any provided opt out instructions.

How we use your personal data

We use your personal data to:

Provide and manage cleaning services, including processing bookings, allocating cleaners, following access instructions and delivering the service to the required standard.

Communicate with you about your bookings, including confirmations, reminders, updates, changes and follow up messages regarding the service performed.

Process payments and manage billing, including issuing invoices, receipts and handling related financial queries.

Respond to enquiries, feedback and complaints, and to provide customer support before, during and after your use of our services.

Improve and develop our services, operations and website through analysis of how customers use our services and by reviewing feedback and operational data.

Maintain safety and security for our customers, staff and contractors, including verifying key information and following appropriate procedures when operating at customer premises.

Comply with legal and regulatory obligations and cooperate with regulators and law enforcement where required.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, customer and booking records are kept for a period that allows us to manage ongoing relationships, respond to queries about past services and comply with applicable limitation periods for legal claims. Financial and transactional records are typically kept for a longer period where needed to meet tax and accounting rules.

When personal data is no longer required for the purposes for which it was collected, or to meet legal or regulatory requirements, we securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Data processors and sharing of information

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors help us deliver our services and operate our business and may include:

IT and hosting providers that store data and support our systems.

Payment service providers that process customer payments securely on our behalf.

Scheduling, booking or customer management tools that help us manage appointments and communications.

Professional advisers such as accountants or lawyers where necessary for the operation of our business and compliance with legal obligations.

We require all processors to handle your personal data securely, only in accordance with our instructions and in compliance with data protection laws. They must not use your personal data for their own purposes.

We may also share personal data where required by law, for example with regulatory or law enforcement authorities, or in connection with legal proceedings. If we are involved in a business reorganisation, transfer or similar event, your data may be shared with parties involved to the extent permitted by law.

International transfers

If any of our processors or service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or other measures recognised under data protection law.

Your data protection rights

If you are a Hackney Cleaners customer or prospective customer in the Hackney area, you have certain rights in relation to your personal data. These include:

The right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with information about how we use it.

The right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.

The right to erasure: In certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing: You can ask us to restrict how we use your personal data in specific situations, for example while we are considering a request to rectify data or an objection you have raised.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests as the legal basis, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or the processing is required for legal claims.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.

The right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details supplied on our website or in your service documentation. We may need to verify your identity before responding. We aim to respond to all valid requests within the time limits set by data protection law.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are reviewed and updated periodically in light of legal requirements and industry practice.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our services, operations or legal obligations. Any changes will be effective from the date we publish the revised policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.